Thank you for choosing Fluid Apps. Your privacy and the security of your personal information are our highest priority. This Privacy Policy outlines how we collect, use, and protect your data when you use Fluid Apps.
We collect only the minimum data necessary to provide and maintain our Services. This may include:
Name – The name of the person setting up the app (for account identification).
Email Address – The email address of the person setting up the app (for communication and support).
User Data – User ID, User Name, User Email (used to identify the monday.com user for authentication and support).
Account Data – Account ID, Account Name, Account Slug (used to link app usage to the correct monday.com account).
Subscription Data – Plan Type, Renewal Date, Trial Status, Billing Period, Days Remaining, Referrer, Referrer Slug (used for billing, plan management, and trial tracking).
Transaction Data – Reference ID, Account ID, User ID, Workspace ID, Board ID, Item ID, Subitem ID, Group ID (used to link actions and updates to the correct monday.com workspace and board).
Service-Specific Data – Depending on the app being used, additional data may be processed temporarily to provide core functionality. For example, some apps may require identifiers such as tracking numbers, courier codes, or postal codes. This information is used only to deliver the requested service and is not stored permanently.
We do not collect sensitive personal information, financial data, or health-related information.
We use the collected data to:
Provide, maintain, and improve app functionality.
Authenticate users and manage account access.
Monitor and analyze app performance.
Communicate with users regarding support, updates, or service-related notifications.
Comply with legal obligations.
We do not sell or share your information with third parties except in the following circumstances:
Service Providers – We may share data with trusted providers who help operate our services.
Legal Requirements – If required by law or in response to a valid legal process.
Business Transfers – In case of mergers, acquisitions, or asset sales involving Fluid Apps.
We rely on third-party providers with a proven track record of reliability and security. These providers help us deliver app functionality, hosting, communication, and analytics.
• Amazon Web Services Inc – Hosting provider, United States
• Amazon Simple Email Service – AWS for email marketing and transactional emails
• Spacemail – Email support, United States of America
• Google Analytics – Website analysis and traffic tracking, United States of America
• Brevo – Marketing automation, email campaign management, and customer engagement platform
• Ship24 (https://ship24.com) – Used by certain apps to retrieve shipment tracking information.
Data shared: Tracking numbers, the selected couriers (up to 3), and
when required by certain couriers, the destination postal code.
Purpose: This information is transmitted solely for the purpose of
fetching shipment updates such as status, events, location, and
estimated delivery dates.
Exclusions: No user names, emails, or other personal identifiers
are transmitted.
No analytics/ads: Ship24 is not used for analytics, monitoring, or
advertising purposes.
Retention: Shipment data is not stored permanently by Fluid Apps.
It is processed temporarily to fetch updates and return them to the
monday.com board.
We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure. Please contact us immediately if you believe your account or data has been compromised.
We own and operate the domain getfluidapps.dev and its subdomains as part of our platform and services. These domains are used to support various applications and may process user data in accordance with this Privacy Policy. All activity across these domains adheres to the same data protection and security standards outlined herein.
In addition to our own domains, some apps may communicate with external APIs solely for their core functionality. These integrations are strictly limited to retrieving the necessary service data and are not used for analytics, advertising, or unrelated purposes.
We retain personal data for 30 days to provide our services, comply with legal requirements, improve our relationship with you, and protect against potential disputes (e.g., maintaining proof of our relationship in case of legal issues after service termination).
Unless required by law or our agreements with you, we do not retain personal data for any specific period beyond this timeframe. We may delete or restrict access to your data in accordance with our policies and legal obligations. If feasible, we will notify you before deletion, except where immediate action is required (e.g., security concerns). You may also request deletion of your personal data, subject to applicable legal requirements.
Your personal data may be stored, processed, and managed by us and our authorized service providers in the United States or other jurisdictions where providers operate.
Some third-party providers (such as Ship24) may process data outside the United States. In such cases, data is handled in accordance with this Privacy Policy and industry-standard security practices, even if local laws are less stringent.
Depending on your location, you may have the following rights:
Access, correct, or delete your personal data.
Withdraw consent for specific processing activities.
File a complaint with a regulatory authority.
To exercise these rights, please contact us at [email protected].
We may contact you through email notifications for both service and promotional reasons.
Our apps integrate with monday.com. Please review monday.com’s privacy policy for details on their data practices.
When using our apps within monday.com, we only process data made available through monday.com’s APIs in order to provide app functionality.
Our public website may use cookies and similar tracking technologies to improve your browsing experience. You can manage your cookie preferences through your browser settings.
Our apps inside monday.com do not use cookies or trackers.
We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons.
If material changes are made, we will update this page and notify users via email or within the app where appropriate.
To ensure the security and reliability of our apps, we retain certain logs for a limited period of time. These may include:
Audit logs – Records of key events and system activity.
Activity logs – User actions within our apps.
Access logs – Authentication attempts and access records.
User action logs – Events linked to a specific user account.
IP addresses – We may log the IP addresses of users accessing our apps. These are used only for security, troubleshooting, and audit purposes. Server-side infrastructure IPs may also appear in system logs but are not linked to individual users.
Retention: Logs are retained for a minimum of two (2) months and may be stored longer if required for operational, legal, or security purposes.
Purpose: Logs are used exclusively for debugging, security monitoring, compliance, and incident investigation (e.g., to confirm who performed a specific action or to investigate unauthorized access).
Privacy: Logs do not display or expose personally identifiable information (PII). Logged data is limited to system metadata, technical identifiers, and non-sensitive user activity needed for security and troubleshooting.
User rights: Upon request, we will provide users with a copy of logs related to their account, subject to applicable law and privacy protections.
If you have any questions or concerns about this Privacy Policy, please contact us at:
Fluid Apps Support
Email: [email protected]
Website: https://getfluidapps.com
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